Policies and Procedures
REGISTRATION & FEES:
A completed waiver and registration form are required before the start of class.
Lessons must be pre-paid in blocks of 6, 12, or 18.
Returned checks will result in $25 fee. Please make checks out to TKO Swim.
Registration may be completed over the phone or via e-mail. Please call or e-mail our office and leave a message including the type of lesson you are interested in (private, semi-private, or intensive) preferable days and times, and your child’s age. You will be contacted to register as soon as possible. No days or times are guaranteed until confirmation is given by TKO Swim. TKO accepts cash, checks, VISA, Mastercard and Discover
ILLNESS:
Please do not bring your child to lessons if they have a contagious condition. Children with fever, eye infections, respiratory illness, diarrhea or rashes will not be permitted to swim. Please call the office by 9am if your child has any of these conditions. Please do not bring your child to lessons until they have been cleared by their physician.
PRICES:
$40 per ½ hour private lesson
$25 per ½ hour semi-private (2 students) lesson
$240 per 2 week private intensive session. (8 lessons)
$280 per 2 week semi-private intensive session. (8 lessons, 2 students)
*There may be a travel surcharge for home lessons outside of a 15 mile radius of the St. Stephen’s pool.
DISCOUNTS:
When purchasing a package of lessons, discounts will be given for packages of 12 or 18 lessons. See below for prices:
CANCELLATIONS:
Registration fees are non-refundable. (TKO Swim registration fee is $25 per family.)
Class costs will be returned to students who cancel 14 days or more prior to the start of their class.
Students who cancel within the 2 weeks preceding their class will receive a refund of class costs minus a 15% cancellation fee.
Students who cancel during the swim session will be subject to a $50 cancellation fee and may receive a refund of the remaining balance (of classes remaining in the session.)
MAKE-UPS:
1 make-up class may be issued for students registered for 12 swim lessons; 2 make-ups are available for students registered for 18 lessons.. Payment is for specific days and times which will be available to students once payment is received. In order to be eligible for a make-up class, notification of absence must be given by 9am on the day of class.
There will be no make-ups for students who miss their Intensive session lessons.
Weather make-ups will be scheduled on an as-needed basis. There are no instructor guarantees for weather make-ups as scheduling is restricted and a make-up instructor may be needed.
HOLIDAYS:
TKO Swim will observe Memorial Day, Independence Day, and Labor Day. There will be no classes held on those days. There will be no lessons held at that time.
CLASS REQUIREMENTS:
If your child is not fully potty trained, they MUST wear a disposable swim diaper in the pool.
Students must wear a swim suit to swim lessons.
Please tie-back all long hair and/or bangs for swim lessons. Hair in the face can interfere with proper breathing techniques. Latex swim caps may be used.
Please bring a towel for your child to dry off after lessons.
Children should not eat immediately before swim lessons. Please do not let your child eat within the hour leading up to swim lessons. Also, please remember that spicy foods and milk products have a tendency to upset a stomach if eaten before swimming. TKO Swim would appreciate it if parents would refrain from feeding these products to their children on swim days.
Clients who choose to have lessons in their home pool must heat the pool to a minimum of 80 degrees in the colder months for lessons as children have difficulty learning when they are uncomfortably cold. Pools that are deemed to be too cold will have lessons cancelled for the day.
Phone: (512) 222-SWIM (7946)
